A practical and interactive workshop. The role plays will be developed from workplace scenarios.
Key topics
Positive personal impact.
- Verbal and non-verbal communication
- Assertive behaviour
Positive personal impact in meetings and over the telephone
Core components of influence and how to apply them
The principles of influence
Developing emotional intelligence.
- Understanding yourself and others
- Modifying behaviour to get a better result.
Handling difficult situations.
Methods of communication – choosing the right one.
Raising your profile.
Handling meetings – preparation, beginning, middle and end.
Handling interviews – the preparation and performance.