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Influence and Persuasion

A practical and interactive workshop.  The role plays will be developed from workplace scenarios.

Key topics

Positive personal impact.

  • Verbal and non-verbal communication
  • Assertive behaviour

Positive personal impact in meetings and over the telephone

Core components of influence and how to apply them

The principles of influence

Developing emotional intelligence.

  • Understanding yourself and others
  • Modifying behaviour to get a better result.

Handling difficult situations.

Methods of communication – choosing the right one.

Raising your profile.

Handling meetings – preparation, beginning, middle and end.

Handling interviews – the preparation and performance.