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Leadership and Management

Training and coaching programmes include:

  • Leadership Skills
  • Performance Management and Appraisals
  • Handling Challenging Conversations
  • Project Management
  • Team Building
  • Coaching and mentoring

Leadership skills

Key qualities of great leaders.
Management vs. leadership
Old style of management
Generational differences of attitude and behaviour
Leadership styles and moving between them
Motivating others
Consistency, fairness and empathy
Role models

Performance management and appraisals

Handling challenging conversations

Preparation and building confidence
Understanding what makes a conversation challenging
The conflict handling modes
Structuring the conversation – the different structures depending on the situation
Dealing with anger and high emotion
Keeping calm and objective
Empathy and anticipating likely reactions
Embracing silence
Getting buy-in and ownership
Closing conversations and follow-up

Project Management

The pitfalls of project management
The stages of project management
Project definition
Stakeholder and risk analysis
Project planning
Project logic diagrams and work breakdown structure
Scheduling and estimating
Project implementation – managing, communicating, crisis management
Project closure
Key earning points for next project

Team building

The difference between group and team work and the benefits
The stages of teams forming
Team work – what does it mean and involve?
Building teams – the quick wins
Building teams over a longer period
Managing conflict
Encouraging engagement
Effective team briefings

Coaching and mentoring

The difference between coaching and mentoring
Finding the opportunities to coach
The barriers and benefits of coaching
What coaching is not?
The key skills of coaching
Listening and questioning skills
The GROW model for coaching
Motivating and encouraging
Being a mentor